Terms of Service

Last updated: February 22, 2026

These Terms of Service ("Terms") govern your access to and use of the Synchronize website and services ("Services") provided by Synchronize ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Services.

2. Description of Services

Synchronize provides an AI-powered platform that transforms customer interactions into structured organizational knowledge. Our Services include data capture, case intelligence, knowledge management, and related features as described on our website.

3. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activity under your account

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Use the Services to transmit harmful, offensive, or infringing content
• Resell, sublicense, or redistribute the Services without written consent

5. Intellectual Property

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, software, and documentation — are owned by Synchronize and protected by intellectual property laws. You retain ownership of any data you submit through the Services.

6. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. By using the Services, you consent to the collection and use of information as described therein. You retain all rights to the data you provide, and we will not share your data with third parties except as outlined in our Privacy Policy.

7. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We are not liable for any downtime, data loss, or service interruptions.

8. Payment Terms

If you subscribe to a paid plan, you agree to pay all fees associated with your selected plan. Fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' written notice. Failure to pay may result in suspension or termination of your account.

9. Limitation of Liability

To the maximum extent permitted by law, Synchronize shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Services. Our total liability shall not exceed the amount paid by you to Synchronize in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Synchronize, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

11. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access to the Services immediately if you breach these Terms. Upon termination, your right to use the Services ceases, and we may delete your account data after a reasonable retention period.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page with an updated "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us at:

Synchronize
[email protected]